Contact the Review Desk
This page explains what the editorial desk can and cannot help with, and how to reach it about the VT Markets review published on this site.
What our partner offersUnderstand what the desk cannot resolve
A reader writes to say that a deposit made through an account has not appeared, and asks the desk to look into it. The desk cannot. This site is an independent editorial resource that reviews VT Markets for readers in India. It is not the broker, it is not affiliated with the broker, and it does not operate accounts, process deposits or withdrawals, verify identities, adjust leverage, or intervene in any client relationship.
Messages about account access, missing funds, order execution, KYC checks, bonus terms on a live account, or the closure of a trading account cannot be answered here, because the desk has no access to account systems and no authority over them. Such matters belong with the broker's own support channels, which are listed on the broker's website. The desk will not forward messages on a reader's behalf and cannot confirm the status of any individual case.
The same limit applies to requests for financial advice. The desk does not tell readers whether to open an account, how much to deposit, which instruments to trade, or how to interpret their own circumstances. Nothing published on this site is a recommendation to trade.
Expect realistic response times
The desk is small and reads messages in the order they arrive. A factual query about the review is normally answered within three to five working days. Press enquiries and requests for comment may take longer when they require checking source material.
Corrections that need verification against primary documents, such as a changed fee schedule or a revised product list, can take up to ten working days before a decision is made. The desk will confirm receipt where a reply address is provided, but it does not guarantee a substantive answer to every message.
Messages sent during public holidays in India may be read later than usual. There is no out-of-hours service, and no message should be treated as urgent simply because it is marked so.
Write in a language the desk reads
Correspondence is accepted in English and in Hindi. The editorial team reads both, and replies are normally sent in the language of the original message where that is practical. Material in other Indian languages may be understood in part but cannot be answered reliably, so readers are asked to use English or Hindi for anything that concerns a correction or a complaint.
Press releases and formal statements submitted in another language should be accompanied by an English version. The desk will not commission translation and will not publish material it cannot check in a language it reads.
Submit a factual correction
A correction should identify the specific passage on this site, state what is wrong, and point to a verifiable source such as a published fee schedule, terms document, or official announcement from the broker. Vague objections that a statement is unfair or unfavourable are noted but do not by themselves lead to a change.
The desk checks each submission against the source material already held and, where needed, against the broker's current published documents. If the point is upheld, the text is amended and a short note is added to the review recording what changed and when. If it is not upheld, the desk explains why.
Corrections are submitted through the contact form on this site. The desk does not accept corrections by social media message, and it does not publish unverified claims about the broker.
See what the editors do answer
The desk answers questions about the review itself: how a particular conclusion was reached, which documents were relied on, when a section was last checked, and why a topic was included or left out. It also answers questions about the site's editorial method and its separation from the broker.
Press enquiries are welcome where they concern the published review, and requests for comment are considered on their merits. Partnership enquiries are read, but the desk does not accept arrangements that would give the broker or any other party influence over the content, and it does not sell coverage.
General questions about how to read a fee table or a risk disclosure are answered where they can be addressed in plain terms without amounting to advice.
Raise a complaint about this site
A reader who believes the site has misrepresented a source, published something misleading, or failed to correct an error may complain using the contact form on this site, marking the message as a complaint. The message should describe the problem and, where possible, identify the passage concerned.
Complaints are reviewed by an editor who was not involved in the original text. The outcome is communicated to the complainant, and where a correction is made it is recorded on the page in the same way as any other correction. The desk does not offer compensation and does not act as an arbitrator in disputes between readers and the broker.
This site is not regulated, licensed or endorsed by any authority, and complaints here concern editorial conduct only.
